Schedule and cost

Construction trends for new-build retail

Project types

Retail banking project types can be simply broken down into GU and tenant improvements (TI).

GU

A retail branch is built from scratch on an empty plot of land. This typically includes:​

  • Site development: Clearing, grading, and preparing the land for new construction.​
  • Core & shell construction- Building of structural framework, exterior walls, roofing.​
  • Interior construction works including partitions, ceilings, floorings, and essential building systems (e.g., HVAC, electrical, plumbing)​.

TI

Renovation or interior fit-out of an existing structure to accommodate a new retail branch. This typically includes:​

  • Interior demolition as required for new layout.​
  • Building shell remains largely unchanged.​
  • Interior build-out: Construction of partitions, ceilings, floorings, millwork, and finishes.​
  • Building system modifications: Adjustments or upgrades to MEP systems.​
  • Minimal to extensive façade or structural works depending on scope.​
  • Extent of site modifications varies by project.​

While there are multiple project breakdowns and subtypes, for simplicity, these have been group into two main categories.​

Branch footprint

A standard retail branch averages approximately 2,900sf, with GU builds slightly larger at approximately 3,000sf and TI slightly smaller at approximately 2,800sf.

Standard Branch

GROUND UP

TENANT IMPROVEMENT

Source: Actual projects managed by Turner & Townsend

Schedule

Project schedules for retail bank branches vary by delivery model, with timelines reflecting differences in pre-construction planning complexity and on-site build requirements.

The average pre-construction* duration is approxinately 52 weeks for GUs and approximately 35 weeks for TIs.

*Pre-construction includes due diligence, permits and design

The average construction duration is approximately 30 weeks for Gus and approximately 21 weeks for Tis.

Source: Actual projects managed by Turner & Townsend

Project Cost

The total project cost to build a retail banking branch is inclusive of construction, FF&E (Furniture, Fixtures, and Equipment) and soft costs. ​

Construction

General Requirements (e.g., general conditions, permits & inspections)

Building

  • Core & Shell
  • Interior & Finishes
  • MEP/ Services (Mechanical, electrical, and plumbing systems, including fire protection and building automation)

Civil & Sitework

  • Landscaping & irrigating
  • Earthwork
  • Site demolition & utilities

FF&E

Furniture

Customer facing furniture's (lobby seating, consultation desks)

Staff workstations (desks, chairs, filling cabinets)

Specialty (teller lines, private office fixtures)

Signage & Merchandising

Exterior signage (signs displaying bank’s name and logo)

Interior signage (directional signs, digital displays, branded wall graphics)

Merchandising elements (brochure holders, promotional displays, digital kiosks)

Equipment

Banking equipment (e.g., ATMs, cash recyclers, coin counters, teller cash dispensers, drive-up systems)

Technology infrastructure (e.g., speaker systems, monitors, computers, video conference systems)

Security systems (e.g., vaults, safes, bullet-resistant barriers)

Soft cost

Communications & Security

Systems and services to support a bank’s operations and connectivity

Design, installations and commissioning of systems (e.g., surveillance systems, alarm systems, system integration)

Design, PM & Consultant Fees

Outsource of Project Manager Fees

Design & Consultant Fees

Contingency & Miscellaneous Fees

Systems and services to support a bank’s operations and connectivity

Overview

Project total ($)YL

The total project cost to build a retail branch is approximately US$2.9mn $ 2.9 MM.

- GU projects average approximately US$3.9mn.

- TI projects average around approximately US$1.9mn.

Source: Actual projects managed by Turner & Townsend

Overview

Project total ($/SF )YL

The graphs visualize the cost of standard projects only, exclude outliers (custom designs, high profiles/ flagships, etc).

Each point represents a retail bank project, showing its unique relationship between size (SF) and cost ($/SF)YL.

  • GU projects average approxinately US$1,300 /sf
  • TI projects average approximately US$700 /sf

Source: Actual projects managed by Turner & Townsend

Source: Actual projects managed by Turner & Townsend

Overview

Project total ($/SF)YL

Project cost composition varies by project type, with distinct allocation patterns across construction, FF&E, and soft cost categories.

  • Construction accounts for the largest portion within project total costs, comprising 71% in GUs and 62% in TIs.
  • FF&E ranges around 11% in GUs and 17% in TIs.
  • Soft costs average around 18% in GUs and 21% in TIs.
GU
TI
Construction
71%
62%
FF&E
11%
17%
Soft
18%
21%

Source: Actual projects managed by Turner & Townsend

High-profile and flagship projects

High-profile projects are characterized by elevated design standards, premium finishes, and an expanded scope of work, which typically lead to increased project costs and greater organizational visibility.

Flagship projects are strategically selected retail locations that showcase the bank’s brand, innovation, and customer experience at the highest level.

*Pre-construction includes due diligence, permits and design

High-profiles make anywhere between 0%-8% of a new branch (NB) program:

  • 4% in GU
  • 5% in TI

High-profile branch projects command a significant cost premium over typical builds.

  • GU projects: High-profile projects cost approximately 1.3x to 2.0x more than standard builds, with an average premium of around 1.6x.
  • TI projects: High-profile projects are even more pronounced, costing approximately 2.0x to 2.3x more than typical projects, with an average of 2.1x.

Source: vvv

Source: Actual projects managed by T&T

Flagship branch projects represent the highest tier of investment within retail banking construction.

Flagship (TI) projects: Costs typically range from 2.5x to 3.5x that of a standard TI NB with an average of approximately 3.0x.

Construction factors

All cost and timeline benchmarks are national averages based on standard components and typical built environments. There are multitudes of factors and drivers that can affect cost and construction durations. Below are various examples of such factors:

Cost drivers

Branch programing

Branches vary in their planned customer service capacity, which directly influences their spatial and operational requirements. Higher-capacity branches typically require more extensive facilities, including additional offices, teller counters, ATMs, and related infrastructure.

In parallel, the target customer base plays a critical role in defining branch programming. The location context—whether in a downtown urban center, industrial area, corporate district, university campus, or rural setting—significantly shapes the branch’s functional design, service mix, and overall layout.

Labor type

Union labor is generally more costly than open shop due to higher wages, benefits and strict work rules, especially in states with strong union presence.

The cost impact of labor type can vary by state, with some regions showing larger cost gap between union and open shop models.

Location factors

Project costs vary significantly across different geographic markets. These differences are captured through location factors. A location factor above 1 means that this portfolio is more costly to build than average and vise versa.

Design standards

Banks evolve their retail experience through a series of design generations, with each iteration introducing changes in layout, finishes, technology or branding. These design updates directly impact project scope, thus affect project costs.

Contract type

The type of contract can affect project costs through differences in risk distribution, pricing structure and management approach.

There are multiple contract types. The two main ones are lump sum contracts and GMP (Guaranteed Maximum Price) agreements.

Sustainability

Sustainability can affect project costs through the inclusion of systems such as VRF HVAC for enhanced HVAC efficiency and solar installations for renewable energy generation.

While these features increase upfront costs, they provide long-term operational savings and improved sustainability performance.

Unique scope

Unique project scope such as two-story designs, faux two-story layouts, and prior building use can significantly impact construction costs.

Two-story or faux two-story configurations often require additional structural support, circulation space, or façade treatments.

Prior use of a building can impact costs due to existing site conditions. For example, converting former restaurant or fast-food facilities often incurs higher costs compared to the conversions of former financial buildings, largely because of the presence of grease traps, kitchen infrastructure and specialized mechanical systems.

Construction technology

Emerging construction technologies such as modular construction are transforming how projects are delivered, impacting both schedule and cost.

Modular construction is a building method where sections of a structure called ‘modules’ are prefabricated offsite and transported onsite to assemble.

Modular construction generally results in a shorter project schedule, but projects costs vary by the level of modularization – whether it involves prefabricated components like façades (flat-stacked) or fully assembled building sections (volumetric).

Methodology

To produce our retail banking sector insights report, the data was captured from both public and private sources.

The following outlines the data basis of our report for each section:

Financial Institutions Data Hub

  • The Federal Reserve Statistical Report​
  • FDIC (Federal Deposit Insurance Corporation)​

Design Data Hub

  • The most recent 18 ground up design prototypes from 11 major banks

Retail Banking Data Hub

  • Our retail banking consortium captures new data annually, which is only specific to new branches (no retrofits included).​
  • This report is based on 2500+ projects data sample. These are the latest entries in our national data hub covering 48 states from 10 major banks.

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